General

What is Coach Factory Online?

CoachFactory.com is a private event site and the only place online where you can purchase authentic Coach Factory Product. We periodically offer special savings on limited Coach Factory products. Sales are for a limited time as communicated by the offer.

Is the product the same as what I can buy in Factory Stores?

Product available online is or will be for sale in most factory stores.

How do I get invited to events?

We invite you to shop our new introductions at any of our Coach Factory stores, where you can also register for a chance to be included in our members-only online factory shop. Click here to find the one nearest to you.

Do I have to pay for Coach Factory Online membership?

No.

My friend, co-worker, sister got invited to the event but I did not. Why did this happen? I am a loyal customer.

Invitees are chosen at random and next time you may get invited and not your friend, co-worker or sister.

What happens if I forget my sign-in information?

Please select the Forgot Password link (under the member sign-in box) and follow the instructions. We will have you back shopping in our online store quickly.

How are the products chosen for each sale?

Our merchants pick from all of our factory products, offering you many of our newest and best-selling styles. Best of all, since you are shopping directly with Coach, you are guaranteed to be buying genuine authentic Coach products.

How often are sales held?

There is no regular cadence for Coach Factory Online events and we do not guarantee there will be future events. So, make certain we have your e-mail and check for communication from us often!

How long does each sale last?

Sales last as long as the offer for that particular event communicates. All merchandise is available at the beginning of a sale and lasts until it sells out.

How many items can I purchase?

Quantities are limited and available while supplies last. There is a 10 unit restriction per customer per event (max of 5 signature and 5 leather items). 

Please review your information carefully, as we will not be able to make changes to your order.

In addition to these event limitations, Coach may also place a limit on volume purchases over an extended period of time. This is necessary to ensure that all of our customers have a fair and even chance of obtaining great quality and value in all sales to which they are invited. This quota is at Coach's discretion and may vary from time to time. In order to protect our brand and ensure the provision of excellent after-sales service, Coach reserves the right to cancel any order placed by individuals who Coach has reason to believe are reselling Coach merchandise through unauthorized channels.

Can I order by phone?

Yes! Online orders for invitees can be assisted by calling toll-free at 1-800-307-0040.

Can I order online and pick up in a Coach store?

No. We do not offer in-store pick up for Coach Factory Online orders. However, you can contact a Factory Store to make a purchase directly from that store. Click here to find a store near you.

Can my order be gift wrapped?

Gift packaging is currently unavailable.

Will an eGift Card purchase count towards my free shipping quota?

To be eligible for free shipping you must meet the threshold with your merchandise subtotal. This does not include eGift Card purchases.

Payment Information

How is sales tax calculated?

The sales tax quoted at time of checkout is an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes based on your local tax rates.

What forms of payment are accepted?

CoachFactory.com is currently accepting orders using Visa, Mastercard, American Express, Discover, Diner's Club, JCB, PayPal and Coach Gift Cards. We currently cannot accept international credit cards, merchandise credits or checks.

Is it safe to use my credit card?

Coach Factory Online accepts credit card payments through a secure online server.

Shipping Information

Where can I ship my order?

Orders can be shipped within the Continental US, in addition to Alaska, Hawaii, Puerto Rico, and Canada. Estimated time includes processing and shipping for Continental US only.

Shipping Method Estimated Delivery Time
Standard Shipping Within 3-7 business days
Express Shipping Within 2-5 business days
*Free shipping offers are valid for Continental US only.

 

Repairs

Does Coach offer a repair service?

Coach products are made to ensure satisfaction and service for the natural life of the product. If, during its lifetime, your item should require repair, we offer a repair service for many of our products. There is a shipping and handling charge of $20 (plus tax, where applicable) for each item submitted for repair. Please be sure to ship your item by insured, traceable means, such as UPS insured or insured mail. Please send to:

C O A C H
Attn: Returns
One Coach Way
Jacksonville, Florida 32218

Be sure to include a note with your address, daytime phone number, email address and instructions, or use our Repair Service Request Form which you may print and send in to Coach along with your repair.

Click here to view a Watch Repair Service Request form

Click here to view a Sunwear Repair Service Request form

Repairs to Coach eyewear (due to customer cause) which are not covered by the warranty, are available as follows:

Lens (pair) $30 (includes postage)
Front of frames $80 (includes postage)
Sides of frames (temples) (pair) $80 (includes postage)

No-charge repairs which require a $20 shipping and handling charge, are as follows:

Temple Screws
Eyewire Screws (Metal Frames)
Nosepads Screws (Metal Frames)
Temple Tip Covers

Does Coach offer a repair service for consumers residing outside the United States and Canada?

At this time, we are unable to offer repair service for our consumers who reside outside the United States and Canada. Please contact your local Coach Store for assistance with your repair request. 

Is there a charge to have a Coach item repaired?

There is a shipping and handling charge of $20 (plus tax, where applicable) for each item submitted for repair.

What are the time estimates to process a refund, exchange or repair?

Please allow a processing time of two to three weeks for refunds and exchanges. Our repair process takes four to six weeks from the time we receive your product before it is shipped back to you.

The turnlock closure on my handbag needs replacing. Is that something I can do myself?

We can send you a new turnlock with instructions for replacement. Please call 1-888-262-6224 for more information.

Can I send my bag to Coach for cleaning?

Unfortunately, we do not offer a cleaning or refurbishing service. We do offer a Coach Leather Cleaner and Moisturizer Set for our Classic Collection.


Returns

What is your Return Policy?

We will be glad to refund or exchange any new and unused merchandise. You may either return your item(s) to a Coach Factory Store or ship your item(s) to our Returns Department.

New, unused Factory merchandise may be exchanged or returned at any Coach Factory Store with an original Coach receipt or mail order packing invoice.

New, unused Factory merchandise may be returned for merchandise credit with a gift receipt.

New, unused Factory merchandise may be returned for merchandise credit only in Full Price stores with an original Coach receipt or gift receipt.

Price adjustments on previous purchases are not permitted.

New, unused Factory merchandise paid for with PayPal must be returned to our Returns Department in Jacksonville, FL for a refund to the original PayPal account. Unfortunately, we cannot offer PayPal refunds for in-store returns. All in-store returns of merchandise purchased with PayPal will receive merchandise credit.

New and unused merchandise purchased via a PayPal account more than 1 year prior and returned will be refunded via a merchandise credit.

How do I return an item?

For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by UPS, USPS, and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:

C O A C H
Attn: Returns
One Coach Way
Jacksonville, Florida 32218