General

What is Coach Factory Online?

Coach Factory Online is a private event and the only place online where you can purchase authentic Coach Factory Product. Accessible by invitation only, we periodically offer special savings on limited Coach Factory products. Sales are for a limited time as communicated by the offer.

Is the product the same as what I can buy in Factory Stores?

Product available online is or will be for sale in most factory stores.

How do I get invited to events?

You can register for consideration to be invited to future events on the homepage of CoachFactory.com.

Do I have to pay for Coach Factory Online membership?

No.

How do I guarantee I will get invited?

Invitees are chosen at random, so there is nothing you can do to ensure invite. But, rest assured, if you have given us your email your odds of being invited are as good as everyone else.

My friend, co-worker, sister got invited to the event but I did not. Why did this happen? I am a loyal customer.

Invitees are chosen at random and next time you may get invited and not your friend, co-worker or sister. The best way to ensure you are considered for future events is to register on the homepage of CoachFactory.com.

What happens if I forget my sign-in information?

It happens. Select the Forgot Password link (under the member sign-in box) and follow the instructions. We will have you back shopping in our online store quickly.

How are the products chosen for each sale?

Our merchants pick from all of our factory products, offering you many of our newest and best selling styles. Best of all, since you are shopping directly with Coach, you are guaranteed to be buying genuine authentic Coach products.

How often are sales held?

There is no regular cadence for Coach Factory Online events and we do not guarantee there will be future events. So, make certain we have your e-mail and check for communication from us often!

How long does each sale last?

As communicated by the offer. All merchandise is available at the beginning of a sale and lasts until it sells out.

How many items can I purchase?

Quantities are limited and available while supplies last. There is a 10 unit restriction per customer per event (max of 5 signature and 5 leather items). 

Please review your information carefully, as we will not be able to make changes to your order.

In addition to these event limitations, Coach may also place a limit on volume purchases over an extended period of time. This is necessary to ensure that all of our customers have a fair and even chance of obtaining great quality and value in all sales to which they are invited. This quota is at Coach's discretion and may vary from time to time. In order to protect our brand and ensure the provision of excellent after-sales service, Coach reserves the right to cancel any order placed by individuals who Coach has reason to believe are reselling Coach merchandise through unauthorized channels.

Can I order by phone?

Yes! Online orders for invitees can be assisted by calling toll-free at 1-800-307-0040.

Can I order on-line and pick up in a Coach store?

No. We do not offer in-store pick up in Coach Factory stores.

Can my order be gift wrapped?

Gift packaging is currently unavailable.

Will an eGift Card purchase count towards my free shipping quota?

To be eligible for free shipping you must meet the threshold with your merchandise subtotal. This does not include eGift Card purchases.

Payment Information

How is sales tax calculated?

The sales tax quoted at time of checkout is an estimate. The final total sales tax will be reflected on your invoice and will include state and local taxes based on your local tax rates.

What forms of payment are accepted?

CoachFactory.com is currently accepting orders using Visa, Mastercard, American Express, Discover, Diner's Club, JCB, PayPal and Coach Gift Cards. We currently cannot accept international credit cards, merchandise credits or checks.

Is it safe to use my credit card?

Coach Factory Online accepts credit card payments through a secure online server.

Shipping Information

Where can I ship my order?

Orders can be shipped within the Continental US, in addition to Alaska, Hawaii, Puerto Rico, and Canada. Estimated time includes processing and shipping for Continental US only.

Shipping Method Estimated Delivery Time
Standard Shipping Within 3-7 business days
Express Shipping Within 2-5 business days
Free shipping offers are valid for Continental US only*.


Returns

What is your Return Policy?

We will be glad to refund or exchange any new and unused merchandise. You may either return your item(s) to a Coach Factory Store or ship your item(s) to our Returns Department.

New, unused Factory merchandise may be exchanged or returned at any Coach Factory Store with an original Coach receipt or mail order packing invoice.

New, unused Factory merchandise may be returned for merchandise credit with a gift receipt.

New, unused Factory merchandise may be returned for merchandise credit only in Full Price stores with an original Coach receipt or gift receipt.

Price adjustments on previous purchases are not permitted.

New, unused Factory merchandise paid for with PayPal must be returned to our Returns Department in Jacksonville, FL for a refund to the original PayPal account. Unfortunately, we cannot offer PayPal refunds for in-store returns. All in-store returns of merchandise purchased with PayPal will receive merchandise credit.

New and unused merchandise purchased via a PayPal account more than 1 year prior and returned will be refunded via a merchandise credit.

How do I return an item?

For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by UPS, USPS, and other carriers. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:

C O A C H Attn: Returns One Coach Way Jacksonville, Florida 32218